Frequently Asked Questions
Everything you need to know about the world's most versatile hybrid cookware.
What exactly is HexClad hybrid technology?
HexClad features a patented laser-etched hexagon design that combines the performance of stainless steel with the convenience of a non-stick surface. The peaks are stainless steel for searing and durability, while the valleys are high-grade non-stick for easy release.
Is HexClad cookware dishwasher and oven safe?
Yes, our cookware is designed for convenience and versatility. All HexClad pans are dishwasher safe and oven safe up to 500°F (260°C). The tempered glass lids are oven safe up to 400°F.
Can I use metal utensils with my HexClad pans?
Absolutely. Unlike traditional non-stick pans, HexClad is scratch-resistant and specifically designed to withstand metal spatulas, whisks, and spoons without damaging the surface.
Does HexClad offer a lifetime warranty?
Yes, we stand behind our quality. HexClad offers a Lifetime Warranty against manufacturer defects. This covers issues like warping, pitting, or the non-stick surface peeling under normal residential use.
What are your shipping and return policies?
We offer free standard shipping on all orders within the continental US. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund.
Do I need to season my HexClad pan before the first use?
We recommend a light seasoning to optimize performance. Simply wash the pan, heat it on medium-low, spread a teaspoon of vegetable oil across the surface, and let it sit for 1-2 minutes before wiping away the excess.